Shipping Policy

This policy explains how Starr City Customs delivers products purchased through our website. By placing an order you agree to these terms, which are governed by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Where we ship

We currently ship to addresses within the United Kingdom (England, Scotland, Wales and Northern Ireland) only. We do not offer international shipping at this time. If you have a specific requirement, please contact us before placing an order.

2. Processing time

Orders are processed within 1–2 working days of payment confirmation. Orders placed on weekends or UK bank holidays are processed on the next working day. You will receive an email confirmation when your order is placed, and a further email with tracking details once it has been dispatched.

3. Delivery times and methods

• Standard delivery (UK): 2–4 working days from dispatch.
• Express delivery (UK): 1–2 working days from dispatch, where available and selected at checkout.
• Large or fragile items: Allow up to 5 working days; we will contact you if a courier-specific arrangement is required.

Delivery times are estimates provided by our couriers and are not guaranteed. Delays caused by the carrier, adverse weather, remote postcodes, or other circumstances outside our reasonable control are not grounds for compensation, although we will assist you in resolving any delivery issues.

4. Shipping costs

Shipping rates are calculated at checkout based on the weight, dimensions and destination of your order. Some products may qualify for free UK shipping — this will be displayed on the product page and at checkout where applicable. All shipping charges include VAT at the prevailing UK rate.

5. Tracking your order

Once your order has been dispatched, we will email you a tracking number and a link to follow your parcel. You can also view order status and tracking from your account under Orders if you created an account during checkout.

6. Missing, lost or damaged parcels

Please inspect your order on delivery. If your parcel arrives damaged or is missing items, you must report it within 48 hours of delivery so we can investigate with the carrier and arrange a replacement or refund. If tracking shows your parcel as delivered but you have not received it, check with neighbours and your local depot first, then contact us.

7. Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We cannot be held responsible for parcels delivered to an incorrect address provided by you at the time of ordering. If a parcel is returned to us due to an incorrect or incomplete address, re-delivery may incur an additional shipping charge.

8. Click & collect

Local customers can choose Collect in store at checkout and pick up from our Huddersfield workshop by appointment. We will email you when your order is ready to collect. Orders must be collected within 14 days of notification unless otherwise agreed.

9. Failed delivery and non-collection

If a courier is unable to deliver after multiple attempts, or if a click-and-collect order is not collected within 14 days, we reserve the right to cancel the order and issue a refund less any shipping or storage costs incurred.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows the latest revision. Continued use of our website and services constitutes acceptance of the current policy.

11. Contact

Questions about shipping? Reach us via the contact form or call 07438 719157.