Refund Policy

Products

Unopened, unused products in their original packaging may be returned within 14 days of delivery for a full refund of the item price. The customer is responsible for return postage unless the item was faulty or sent in error.

To start a return, contact us with your order number and a brief reason. Refunds are processed to the original payment method within 5–10 working days of us receiving the returned item.

Installation Deposits

Deposits secure your installation slot and cover parts ordering. Deposits are refundable up to 7 days before your booked date. Within 7 days of the appointment, deposits are non-refundable but may be transferred to a rescheduled appointment within 30 days, subject to availability.

Completed Installations

Once an installation has been completed and signed off, the workmanship is covered by our warranty rather than a refund. If you experience an issue, contact us and we will inspect and rectify any defect covered by the warranty terms.

Faulty or Damaged Items

Report any faulty, damaged or incorrect items within 48 hours of delivery. We will arrange a replacement or full refund including return postage.

Non-Refundable

• Bespoke or made-to-order items (e.g. custom starlight patterns, custom retrims).
• Items returned damaged, used, or without original packaging.
• Diagnostic, coding or labour services already performed.

Contact

For any refund or return query, email us via the contact form or call 07438 719157.