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STARR CITYCUSTOMS
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Legal

Privacy Policy

Last updated: 12 June 2026

Starr City Customs ("we", "us", "our") is the data controller responsible for the personal data collected via this website and our services. This policy explains what data we collect, why we collect it, how we use it, who we share it with, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Starr City Customs, 8 Queens Mill Road, Huddersfield HD1 3RR, United Kingdom. Contact: via our contact form or on 07438 719157.

2. Personal data we collect

  • Identity & contact — name, email, phone, billing & shipping address.
  • Account — email, hashed password, account preferences.
  • Vehicle — make, model, registration where supplied for quotes, bookings or warranty.
  • Transaction — order history, basket contents, invoices (we do not store full card numbers — payments are handled by our payment processor).
  • Technical — IP address, browser, device, pages visited, referrer, cookie identifiers.
  • Communications — messages you send us via the contact form, WhatsApp or email.

3. How we use your data and our lawful basis

  • Contract — to fulfil orders, bookings, deliveries and warranty.
  • Legitimate interests — to respond to enquiries, prevent fraud, secure the site, and improve our services.
  • Legal obligation — to keep accounting, tax and consumer-protection records.
  • Consent — for non-essential cookies and any optional marketing communications. You may withdraw consent at any time.

4. Who we share data with

We never sell your data. We share it only with processors who help us run the business:

  • Payment processors (to take payment).
  • Hosting, database and email infrastructure providers.
  • Couriers and shipping partners (to deliver orders).
  • Accountants and HMRC where legally required.
  • Law enforcement or regulators where lawfully required.

5. International transfers

Where data is processed outside the UK/EEA, we rely on UK adequacy regulations or Standard Contractual Clauses with appropriate safeguards.

6. How long we keep your data

  • Enquiry messages — up to 24 months.
  • Orders, invoices & warranty records — 7 years (HMRC requirement).
  • Account data — until you delete your account, then up to 30 days.
  • Analytics — aggregated/anonymised after 14 months.

7. Your rights under UK GDPR

  • Right of access to your data.
  • Right to rectification of inaccurate data.
  • Right to erasure ("right to be forgotten").
  • Right to restrict or object to processing.
  • Right to data portability.
  • Right to withdraw consent at any time.
  • Right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any right, contact us via the contact form. We respond within one calendar month.

8. Security

We use HTTPS, encryption at rest, role-based access controls and regular security reviews. No system is 100% secure — please use a strong, unique password for your account.

9. Cookies

See our Cookie Policy for details and to change preferences.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows the latest revision.

11. Contact

Privacy queries: contact form or 8 Queens Mill Road, Huddersfield HD1 3RR.

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